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PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how https://cididc.com/ (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide: 

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

Where do you get your oysters?
Here at CIDIDC, we pride ourselves on making sure none of our precious oysters’ contents go to waste. After we extract the pearls from the oyster, all of the meat is removed from the shell. This meat is then donated to local chicken farms to be added to chicken and duck feed. All of the shells are then polished. A portion of these polished shells are sold on our website for our amazing customers to purchase. The rest of the polished shells are donated and used as building material. This process ensures that all of our precious oysters contents are used and NOTHING goes to waste.
What happens to the meat and the shell after the oyster is opened?
Here at CIDIDC, we pride ourselves on making sure none of our precious oysters’ contents go to waste. After we extract the pearls from the oyster, all of the meat is removed from the shell. This meat is then donated to local chicken farms to be added to chicken and duck feed. All of the shells are then polished. A portion of these polished shells are sold on our website for our amazing customers to purchase. The rest of the polished shells are donated and used as building material. This process ensures that all of our precious oysters contents are used and NOTHING goes to waste.
Why can’t you eat the oyster meat?
Our oysters are fresh water oysters unlike the better known salt water oysters you find on menus in seafood restaurants. Technically, they could be eaten, however our oysters are out of water for many hours making them not fresh enough for human consumption.
Does the oyster feel pain/the extraction process?
Oysters have no central nervous system. The lack of a central nervous system makes it impossible for oysters to feel pain. For this reason, many people who consider themselves vegetarians are often still comfortable eating this mollusk.
How can I get assistance if I need it?
The shapes are formed when a tiny seed is implanted into the oyster. The seeds implanted into these oysters are differently shaped, rather than being a perfect sphere. (Ex: Stars, hearts, moons, butterflies, etc.) The nacre released by the mollusk builds up around these shaped seeds forming the shaped pearls you see on our live openings and around the world.
What material are the seeds made of?
The seeds used for cultivating our pearls are polished and shaped beads generally made out of the freshwater oysters’ shell. Diva and Diva Max oysters, however, are cultivated differently. Instead of seeds being implanted into the oyster, pieces of the mollusks’ mantle tissue are implanted into the host mollusk to serve as a catalyst for the pearls sac.
How long does it take a pearl to form?
It takes 3 years for mollusks to be matured enough to produce a pearl. Once they have matured, the process of producing a pearl can range anywhere from 6 months to several years. On average, it takes anywhere from 3-8 years and sometimes longer for our oysters here at CIDIDC to produce the beautiful pearls you see on our livestreams.
Why can’t I open my own oyster?
Unfortunately, customs laws DO NOT allow the shipment of raw meat products. Beyond the laws placed by customs regarding shipping, we at CIDIDC pride ourselves on the freshness of our product. Any unopened oysters that can be sold online by any other retailer have been packed in formaldehyde and other chemicals. Adding ANY chemicals goes AGAINST the standards we have set for ourselves here at CIDIDC.
Why can’t I chose the color of the pearl I want?
Our pearls at CIDIDC are 100% natural, fresh water pearls containing NO dye or bleaching materials. A mollusk’s shell, nacre, and environment are ALL contributing factors to the color of the pearl it will produce. While we have a general idea of colors that can be produced from our oysters, we CANNOT guarantee the exact colors that any individual oyster will produce.
What determines the color of the pearl?
The color of ANY pearl, whether salt or fresh water, is decided by the above mentioned contributing factors. Again, these contributing factors consist of the type of mollusk, the nacre a mollusk produces and the environment in which the mollusk is raised.
What makes a pearl considered “bad”?
A pearl is considered bad if it has brown spots, black spots, or bad luster. This can happen for a number of reasons, including environmental changes and the nacre produced by the oyster.
Where do you ship to?
We at CIDIDC offer WORLDWIDE SHIPPING and free shipping with orders over $38.00 USD.
How long does shipping usually take?
Shipping can take anywhere from 2-5 weeks depending on where you are located around the globe. Unfortunately, Covid-19 is still a factor in shipping delays, however, on average our customers receive their pearls between 3-4 weeks.
Do you clean the pearls before shipping?
We at CIDIDC pride ourselves on providing the BEST PRODUCT on the market. For this reason, all of our pearls go through an extremely thorough cleaning and polishing process before being shipped to our amazing customers!
Which oyster should I choose?
The oyster you choose should always be based on your personal preference. Knowing we all have our own individual style and preference, we offer a variety of baroque shapes and beautiful fresh water Edisons. Be sure to check out the detailed descriptions under each of our individual products to find the one the best suits you.
What is the value of fresh-water pearls?And why do the hosts not reveal their faces?
While freshwater pearls are more affordable than salt water pearls, the value of them can still range into the thousands. Low-quality fresh water pearls can sell for as little as $20 USD, while average-quality pearls can average between $30-$50 USD. Higher, fine-quality freshwater pearls can range between $65 USD to $5,000 USD. In certain cases, the pearls can value for more than $5,000 USD. We simply ask our amazing customers to respect our privacy. While we love each and everyone of you, it is, for now, our personal preference to keep some parts of our lives private.

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